How to change your payment card for direct debit#

Payments for Mergado are collected by direct debit from your payment card through Stripe or GoPay. When your card expires or you want to pay from a different one, simply cancel the current payment gateway in your account settings and set up a new one right away. You can handle it yourself in a few moments.

Who can make the change#

Payment settings are available only to the Store Owner. If you do not have this role, ask a colleague who does to make the change.

How to do it#

Log in to Mergado.
Go to the Payment settings section.
Cancel the payment gateway you currently have set up.
Immediately afterwards, create a new payment gateway and enter the details of your new card. You can choose between Stripe and GoPay.

⚠️ Set up the new payment gateway right after you cancel the old one. Without a payment gateway in place, Mergado has no way to collect your subscription payment at the next billing, which may lead to your project being paused.

Conclusion#

Changing your card takes two steps in Payment settings — cancel the old gateway and create a new one immediately. This affects neither your billing frequency nor any other details.

FAQ#

How do I change the payment card charged by direct debit?#

In your account, go to the Payment settings section, cancel the current payment gateway, and immediately create a new one with the details of your new card.

Who can change the payment card?#

Payment settings are accessible only to the Store Owner.

Can I choose the payment gateway?#

Yes, Mergado supports both Stripe and GoPay. You choose the gateway when you create the new payment setup.

Does this change my billing frequency?#

No. Replacing your card has no effect on your billing frequency. You change that separately — see the article Changing Billing Frequency.

What happens if I cancel the old gateway and do not set up a new one?#

At the next billing, Mergado will have no source to collect your subscription payment from, which may lead to your project being paused. Set up the new payment gateway immediately after cancelling the original one.