FAQ - frequently asked questions#
Trust and control#
Can Pricing Fox change my prices without me knowing? No. Automatically sending new prices to your store only switches on once you’ve set up your products, rules, and limits, and checked the results in test mode.
What if the competition drops below my purchase price or minimum margin? The rule won’t let the price past the boundary you’ve set, even if the market is cheaper — limits always take precedence over the reference price.
What happens if a product has no competitor to compare against? It depends on the rule’s settings: the price may stay unchanged, or the product may move on to the next rule. Your own store is never counted as a competitor to itself.
Do I always have to offer the lowest price on the market? No. The competitor’s price is just one possible input — a strategy can just as easily target margin, a fixed minimum price, a specific market position, or a combination of several criteria.
Can I use Pricing Fox just for monitoring, without automatic repricing? Yes — monitoring the competition, comparing offers, analysis, and data export all work even without automation turned on.
Getting started and prerequisites#
What do I need to get started? Your store’s product data (typically an XML feed) and a project in Mergado.
Do I need Mergado for this? Yes, Mergado is the data foundation for Pricing Fox. If you don’t have it yet, its base plan is included in the Pricing Fox price.
How long does it take before Pricing Fox is actually working? The first test repricing can be run within 24 hours of creating the project.
Data and competition#
What data sources can Pricing Fox work with? Product and purchase prices, margins, stock availability, competitor offers, and performance data — via connections to Mergado, Heureka, Zboží.cz, Google Merchant Center, Google Analytics 4, Shoptet, or your own CSV.
Where does Pricing Fox get competitor data from? From Heureka or Zboží.cz, depending on which connections you have active.
How often are prices and data updated? It varies by source — each connection has its own update interval. The calculated price is always sent back to your store first, and from there onward to other sales channels.
What if I use a store or warehouse system without a direct connection? If the system can accept structured data, you can use the universal connector or an XML/CSV export.
Automation, AI, and reports#
How does Pricing Fox know something’s wrong with the project? In two ways: diagnostics checks the quality of your prices (prices/margins, rules/data, competition/market) and distinguishes errors, warnings, and recommendations; alerts, on the other hand, watch whether the technical side of things is actually working — connections, synchronization, active rules. You always make the fix yourself — Pricing Fox never changes anything automatically on its own.
Is my data sent anywhere for AI analysis? By default, the Project Analyst is calculated on Pricing Fox’s own AI infrastructure, not an external third-party service. If this is critical for you (for example because of an internal security policy), reach out to support for a current, binding confirmation.
Where do I track results over time? In reports — performance, profitability, and product trends, with export and sharing options.
Price and support#
How much does Pricing Fox cost, and is anything extra? A single plan covers all features regardless of the number of products; you’ll find the current price in the price list on pricing-fox.cz.
Where do I get help with setup? Technical documentation, free online training, and email support at podpora@pricingfox.cz.