How to cancel an invoice in Mergado#

In Mergado, you can’t cancel an invoice directly in the user admin panel — you need to contact technical support. This process applies when you want to cancel or modify already issued invoices. The following guide shows you how to proceed with invoice cancellation and what steps to take.

When do you need to contact technical support?#

1. Change or cancellation of a proforma invoice and tax document#

If you’ve received a proforma invoice or tax document and need to make a change (such as billing details or billing period) or cancel it, you must contact technical support (mergado@mergado.com).

• Reason: Changes made in account settings only apply to newly issued invoices. If you need to modify an already issued proforma invoice, support will make the necessary changes for you.

2. Overpayment refund#

If there was an overpayment or duplicate payment, it will be automatically refunded. If you’d like to use the extra payment to cover the next billing period instead, you need to contact technical support (mergado@mergado.com).

Billing contact#

Direct all invoice and document inquiries to the email address of our technical support: mergado@mergado.com.

Viewing cancelled documents#

It’s important to know that cancelled documents are not displayed in the Invoices section of your user account. If an invoice was cancelled, it will no longer appear in the document list.

Conclusion#

If you need to cancel an invoice or make any other change to already issued documents, don’t forget to reach out to technical support. We’ll be happy to help with adjustments, whether it’s cancelling a proforma invoice, transferring an overpayment to the next billing period, or any other issue.

For any questions, don’t hesitate to contact us at mergado@mergado.com.

FAQ#

Can I cancel an invoice directly in the admin panel?#

No, invoice cancellation can’t be done directly in the admin panel. To cancel or modify an already issued invoice, you need to contact technical support (mergado@mergado.com).

When do I need to contact technical support?#

Contact technical support in the following cases:

1. If you need to change or cancel a proforma invoice or tax document, e.g. change billing details or period.

2. If you have an overpayment and want to have it applied to the next billing period instead of an automatic refund.

How do I request an overpayment refund?#

If you have an overpayment or extra payment, it will be automatically refunded. If you’d like to use the extra payment to cover the next billing period, contact technical support.

Where can I find a cancelled invoice?#

Cancelled invoices are not displayed in the Invoices section of your account. After cancellation, the invoice will no longer appear in the document list.

How can I contact support for billing questions?#

Direct all invoice and document inquiries to the email mergado@mergado.com.