How differential invoicing works in Mergado#

Differential invoices are issued due to automatic plan adjustments and price differences that arise when the number of products in your feed changes, when new online stores are created, or when extensions are activated.

Automatic plan changes#

Billing in Mergado is based on automatic plan adjustments according to the number of products in your output feeds. If the product count changes and reaches a different plan tier, the system automatically adjusts the billing. This is how price differences between the old and new plan are reflected on your invoice.

How it works#

1. Plan change:

• If the number of items in your feed increases and reaches a more expensive plan, Mergado automatically switches to the higher tier.
• If the product count decreases and the online store falls into a lower plan, the plan is automatically adjusted in Mergado. However, if a payment has already been charged, or a proforma or differential invoice has already been issued with the higher plan, you need to contact technical support at mergado@mergado.com to adjust the document.

2. Billing the change:

• If your plan decreases during the current prepaid period, this price change takes effect in the next billing period.
• If your plan increases during the current prepaid period, this price change takes effect in the current billing period and the increase is billed via a differential invoice.

3. Plan increase:

• When the product count rises and the online store falls into a more expensive plan, the increase applies automatically from the day the change occurred.

4. Plan decrease:

• If the product count drops and the online store falls into a lower plan, the plan is automatically adjusted and the lower price will be billed from the next billing period. However, if a payment has already been charged, or a proforma or differential invoice has already been issued with the higher plan, you need to contact technical support at mergado@mergado.com to adjust the document.

Other differences and overpayments#

If there’s an overpayment (e.g. you pay more than required), Mergado will automatically refund it. If you’d like to use the extra payment to cover the next billing period, contact technical support at mergado@mergado.com.

If you change the billing frequency (e.g. switching from monthly to annual for a 20% discount), this change takes effect on newly issued invoices after the current prepaid period expires.

If you need to change billing details on an already issued proforma invoice or tax document, you must contact technical support at mergado@mergado.com.

Conclusion#

Mergado automatically adjusts plans, and price differences between old and new plans are reflected in issued invoices. If there’s an overpayment or plan change, the system handles the billing adjustment — and you can contact technical support for manual interventions when needed.

FAQ#

What is a differential invoice in Mergado?#

A differential invoice accounts for automatic plan adjustments and reflects price differences between old and new plans, as well as price increases from creating new online stores or activating extensions.

How does plan changing work in Mergado?#

Billing in Mergado automatically adjusts to changes in the number of products in your feed. If the product count increases or decreases, the system automatically switches to a higher or lower plan tier.

When does a plan change appear on the invoice?#

When a plan change occurs, the price difference between the old and new plan is reflected on the next issued invoice. This change is made together with the next billing.

How does a plan increase work?#

If the product count increases and the online store falls into a more expensive plan, the increase applies automatically from the day the change occurred.

What if I need to lower the plan?#

If the product count decreases and the online store falls into a lower plan, the plan is automatically adjusted in Mergado. However, if a proforma or differential invoice has already been issued with the higher plan, you need to contact technical support to adjust the document.

What happens if I pay more than required (overpayment)?#

If you pay more than required, Mergado will automatically refund the overpayment. If you’d like to use the extra payment to cover the next billing period, contact technical support (mergado@mergado.com).

Can I change billing details on an already issued proforma invoice or tax document?#

If you need to change billing details on an already issued proforma invoice, you must contact technical support.

What happens when I change the billing frequency?#

If you change the billing frequency (e.g. switching from monthly to annual for a 20% discount), the change takes effect on newly issued invoices after the current prepaid period expires.