Plans and Billing on Mergado Knowledge Base

Changing Billing Frequency for Mergado Extensions

Mon, 01 Jan 0001 00:00:00 +0000

Changing the billing frequency for Mergado and its extensions#

If you’re dealing with billing for Mergado and its extensions, you’re in the right place. This article helps you understand how to set up billing properly and what options you have for managing payments. With our guide, it’s easy and stress-free.

How to get started with billing setup?#

Setting up billing in Mergado is straightforward and you can customize it to your needs. To get started, just log in to your account. In the User and billing details section, you can change your billing information, and in the Payment settings section, you choose the payment frequency — payments are made by direct debit from your credit card.

Changing the plan for your online store

Mon, 01 Jan 0001 00:00:00 +0000

Changing the plan for your online store#

If you want to change the plan for your online store, you should know that you can’t do it manually. The plan level is automatically determined by Mergado based on the number of products in your output feeds.

In other words, Mergado looks at how many projects (integrations) you have within a given online store and how many products are in the output of each project. It adds up all output products and determines the plan type based on the total count.

How to change billing details

Mon, 01 Jan 0001 00:00:00 +0000

How to change billing details#

If you need to update billing details in your Mergado account, you have several options depending on whether you want to change details for future invoices or on already issued documents. This guide walks you through the entire process so you can handle it quickly and easily.

1. Changing billing details for future invoices (Admin panel)#

If you want to update billing details for future invoices (e.g. change the company ID, tax ID, company name, or billing frequency), you can do it directly in your account settings.

How differential invoicing works in Mergado

Mon, 01 Jan 0001 00:00:00 +0000

How differential invoicing works in Mergado#

Differential invoices are issued due to automatic plan adjustments and price differences that arise when the number of products in your feed changes, when new online stores are created, or when extensions are activated.

Automatic plan changes#

Billing in Mergado is based on automatic plan adjustments according to the number of products in your output feeds. If the product count changes and reaches a different plan tier, the system automatically adjusts the billing. This is how price differences between the old and new plan are reflected on your invoice.

How to cancel an invoice in Mergado

Mon, 01 Jan 0001 00:00:00 +0000

How to cancel an invoice in Mergado#

In Mergado, you can’t cancel an invoice directly in the user admin panel — you need to contact technical support. This process applies when you want to cancel or modify already issued invoices. The following guide shows you how to proceed with invoice cancellation and what steps to take.

When do you need to contact technical support?#

1. Change or cancellation of a proforma invoice and tax document#

If you’ve received a proforma invoice or tax document and need to make a change (such as billing details or billing period) or cancel it, you must contact technical support (mergado@mergado.com).